Refund Policy

Last updated: October 24, 2026

We want every customer to be satisfied. Because our products are digital and delivered instantly, this policy explains how we handle problems and refunds.

1. Access problems

If you did not receive your product, or a file does not open, contact us at info@grupoderecetas.com with your order email. We will resend access or provide a working file promptly.

2. Satisfaction guarantee — 7 days

If the product does not meet your expectations, you may request a full refund within 7 days of purchase by emailing us with your order email and the reason. No complicated process is required.

3. How refunds are issued

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear.

4. Please contact us first

If you have an issue, please write to us before opening a dispute with your bank — we resolve the large majority of cases within 48 hours.

5. Duplicate or unrecognized charges

If you were charged twice or do not recognize a charge, contact us and we will investigate and refund any duplicate charge.